This course focuses on service recovery strategies to retain customers after service failures. Participants will learn about handling complaints, compensation policies, and rebuilding customer trust.
This course focuses on service recovery strategies to retain customers after service failures. Participants will learn about handling complaints,
This course focuses on service recovery strategies to retain customers after service failures. Participants will learn about handling complaints, compensation policies, and rebuilding customer trust.
1. Develop service recovery strategies to retain customers.
2. Learn how to handle service failures effectively.
3. Understand the role of compensation and apologies in recovery.
4. Rebuild customer trust after negative experiences.
5. Enhance customer loyalty through proactive service recovery.
1. Apply service recovery techniques to retain customers.
2. Resolve complaints effectively to build customer trust.
3. Use feedback for continuous service improvement.
4. Develop proactive recovery strategies.
5. Increase customer satisfaction post-service failure.
1. Customer service managers
2. Hospitality industry professionals
3. Service quality teams
4. Client relations specialists
5. Business leaders.
