This course provides a structured approach to understanding and analyzing business processes using process mapping techniques. Participants will learn how to create detailed process flow diagrams, value stream maps, and swimlane diagrams to visualize workflows, identify inefficiencies, and uncover improvement opportunities. The course covers SIPOC (Suppliers, Inputs, Process, Outputs, Customers), bottleneck identification, and process redesign strategies. Practical exercises ensure participants gain hands-on experience in process analysis.