This course teaches techniques for managing difficult customers and resolving complaints. Participants will learn conflict resolution strategies, de-escalation techniques, and how to maintain professionalism in challenging interactions.
This course teaches techniques for managing difficult customers and resolving complaints. Participants will learn conflict resolution strategies, de-escalation techniques,
This course teaches techniques for managing difficult customers and resolving complaints. Participants will learn conflict resolution strategies, de-escalation techniques, and how to maintain professionalism in challenging interactions.
1. Identify techniques for handling difficult customers.
2. Develop conflict resolution and de-escalation skills.
3. Maintain professionalism in high-pressure situations.
4. Learn best practices for complaint resolution.
5. Improve customer satisfaction through effective complaint handling.
1. Resolve customer complaints effectively.
2. Demonstrate professionalism in challenging situations.
3. Utilize conflict resolution strategies in service settings.
4. Improve customer relationships through active listening.
5. Enhance service recovery outcomes.
1. Customer support teams
2. Conflict resolution specialists
3. Retail employees
4. Frontline supervisors
5. Service desk professionals.
