This course covers the importance of empathy and active listening in customer service. Participants will learn how to build rapport, understand customer needs, and improve service quality through emotional intelligence.
This course covers the importance of empathy and active listening in customer service. Participants will learn how to build
This course covers the importance of empathy and active listening in customer service. Participants will learn how to build rapport, understand customer needs, and improve service quality through emotional intelligence.
1. Develop empathy and active listening skills.
2. Build rapport with customers through effective communication.
3. Understand emotional intelligence in customer service.
4. Improve service delivery through empathetic engagement.
5. Enhance customer satisfaction through active listening techniques.
1. Enhance customer service skills through empathy and listening.
2. Build trust and rapport with customers effectively.
3. Use emotional intelligence to improve service quality.
4. Improve customer experience through personalized service.
5. Implement strategies to enhance customer engagement.
1. Customer-facing employees
2. Service trainers
3. Healthcare and hospitality staff
4. Business communication specialists
5. HR professionals.
