This course provides techniques for managing angry or hostile customers professionally. Participants will learn de-escalation techniques, emotional intelligence skills, and effective resolution strategies.
This course provides techniques for managing angry or hostile customers professionally. Participants will learn de-escalation techniques, emotional intelligence skills,
This course provides techniques for managing angry or hostile customers professionally. Participants will learn de-escalation techniques, emotional intelligence skills, and effective resolution strategies.
1. Develop strategies for handling hostile customers.
2. Learn de-escalation techniques for conflict situations.
3. Maintain composure in high-stress interactions.
4. Improve customer relationship management in tough scenarios.
5. Increase positive outcomes through professional service.
1. Apply de-escalation techniques in handling angry customers.
2. Use conflict resolution strategies for difficult situations.
3. Maintain professionalism in high-stress service interactions.
4. Improve emotional control and response management.
5. Enhance customer satisfaction through problem resolution.
1. Customer support representatives
2. Crisis management professionals
3. Call center managers
4. Service recovery teams
5. Frontline employees.
