This course explores customer experience management (CEM) and its impact on business success. Participants will learn about touchpoints, customer satisfaction measurement, and strategies for enhancing customer experience.
This course explores customer experience management (CEM) and its impact on business success. Participants will learn about touchpoints, customer
This course explores customer experience management (CEM) and its impact on business success. Participants will learn about touchpoints, customer satisfaction measurement, and strategies for enhancing customer experience.
1. Understand the fundamentals of Customer Experience Management (CEM).
2. Identify key customer touchpoints in the service journey.
3. Learn techniques for measuring customer satisfaction.
4. Develop strategies for enhancing the overall customer experience.
5. Implement service improvements based on customer feedback.
1. Analyze customer experience trends and touchpoints.
2. Implement strategies to improve customer satisfaction.
3. Develop service excellence through customer journey insights.
4. Use customer feedback to optimize service delivery.
5. Foster long-term customer relationships through CEM.
1. Customer experience managers
2. Marketing professionals
3. Business analysts
4. Sales executives
5. Brand strategists.
