This course highlights the importance of non-verbal communication in customer interactions. Participants will learn body language techniques, tone of voice, facial expressions, and how to use non-verbal cues to enhance service.
This course highlights the importance of non-verbal communication in customer interactions. Participants will learn body language techniques, tone of
This course highlights the importance of non-verbal communication in customer interactions. Participants will learn body language techniques, tone of voice, facial expressions, and how to use non-verbal cues to enhance service.
1. Recognize the impact of non-verbal communication in service interactions.
2. Interpret body language and facial expressions effectively.
3. Use tone and gestures to enhance communication.
4. Improve service delivery through non-verbal cues.
5. Build trust and rapport with customers using effective body language.
1. Apply non-verbal communication techniques in customer service.
2. Enhance service interactions through body language awareness.
3. Improve rapport building through effective gestures.
4. Use tone variations for better communication.
5. Strengthen customer relationships with non-verbal strategies.
1. Customer service professionals
2. Retail and hospitality staff
3. Call center agents
4. Sales representatives
5. Business communication trainers.
