This course explores strategies for delivering excellent customer service in a digital-first environment. Participants will learn about online customer interactions, social media engagement, and AI-powered service tools.
This course explores strategies for delivering excellent customer service in a digital-first environment. Participants will learn about online customer
This course explores strategies for delivering excellent customer service in a digital-first environment. Participants will learn about online customer interactions, social media engagement, and AI-powered service tools.
1. Understand digital customer service strategies.
2. Utilize social media and online platforms for customer interactions.
3. Implement AI-driven tools for enhanced customer support.
4. Improve digital engagement through proactive communication.
5. Develop strategies for delivering service excellence in virtual environments.
1. Deliver digital-first customer service solutions.
2. Implement AI-driven tools for online interactions.
3. Engage effectively with customers through social platforms.
4. Utilize digital communication for proactive service.
5. Maintain customer satisfaction in a digital environment.
1. Digital customer service professionals
2. Social media managers
3. AI and chatbot specialists
4. Online support teams
5. E-commerce business owners.
