This course introduces the core principles of Total Quality Management (TQM), focusing on customer-centric process improvements, continuous quality enhancement,
This course introduces the core principles of Total Quality Management (TQM), focusing on customer-centric process improvements, continuous quality enhancement, and standardization techniques. Participants will explore quality frameworks such as Deming’s 14 Points, ISO 9001, Six Sigma integration, and PDCA (Plan-Do-Check-Act). Practical applications include case studies on quality control, supplier quality management, and process audits.
1. Explain the fundamental principles of Total Quality Management (TQM).
2. Apply Deming’s 14 Points and ISO 9001 quality frameworks.
3. Utilize quality control tools to monitor and improve processes.
4. Implement PDCA cycles for continuous process improvements.
5. Develop strategies for maintaining long-term quality excellence.
1. Describe the key elements of Total Quality Management (TQM).
2. Apply quality control tools for process monitoring and improvement.
3. Utilize PDCA cycles for systematic quality enhancement.
4. Implement quality assurance frameworks such as ISO 9001.
5. Sustain quality excellence through continuous improvement initiatives.
1. Quality management professionals
2. Process improvement teams
3. Manufacturing and service industry professionals
4. ISO and compliance officers
5. Organizational excellence teams
